Welcome to Testingkits.com.au! Our Shipping Policy is designed to provide you with clear guidelines and information regarding the shipping of your orders, whether within Australia or to international destinations. We want to ensure that you have a smooth and reliable shipping experience when purchasing from us.

  1. Shipping Destinations:
    • We offer shipping services to both domestic and international locations.
    • For domestic shipments, we provide shipping within Australia.
    • For international shipments, we ship to countries worldwide. Please note that some restrictions may apply based on local regulations and import/export laws.
  2. Shipping Methods and Carriers:
    • We utilize reputable shipping carriers to ensure reliable and timely delivery of your orders.
    • The available shipping methods and carriers will be presented during the checkout process, based on the destination and package size/weight.
  3. Order Processing and Handling Time:
    • We strive to process and ship orders as quickly as possible.
    • Orders are typically processed within 2 business days from the date of purchase.
    • Please note that processing times may sometimes vary.
    • Once the order is shipped, a confirmation email will be sent to the customer, including tracking information, if available.
  4. Shipping Timeframes:
    • Shipping timeframes are estimated based on the destination and the selected shipping method.
    • Domestic shipments within Australia generally take 2 – 7 business days to arrive.
    • International shipping times may vary depending on the destination and customs clearance procedures. Estimated delivery times for international shipments will be provided during the checkout process.
    • Please note that unforeseen circumstances, such as customs delays or natural disasters, may affect delivery times. We cannot guarantee delivery within the estimated timeframes.
  5. Shipping Costs:
    • Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method.
    • The shipping cost will be displayed during the checkout process before finalizing the order.
    • Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are separate from the shipping cost and will be the customer’s responsibility to settle.
  6. Tracking and Order Status:
    • For shipments with available tracking information, customers will receive a tracking number along with the shipping confirmation.
    • Customers can track the progress of their shipment using the provided tracking number through our website or the designated shipping carrier’s website.
  7. Delivery Issues and Non-Delivery:
    • We make every effort to ensure successful delivery of orders; however, unforeseen circumstances may arise.
    • If a package is lost, delayed, or undeliverable due to an error on our part, we will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund, subject to the investigation by the customer service team.
    • In cases where a delivery issue arises due to incorrect or incomplete shipping information provided by the customer, we cannot be held responsible. It is the customer’s responsibility to ensure accurate and complete shipping details are provided at the time of purchase.
  8. Returns and Refunds:
    • For information regarding returns and refunds, please refer to our designated Returns and Refunds Policy, which can be found on our website.
  9. Customer Support:
    • We value our customers and strive to provide excellent customer service.
    • If you have any questions, concerns, or need assistance regarding shipping or delivery, please contact our customer support team on info@testingkits.com.au. We will do our best to address your inquiries promptly and provide the necessary assistance.

Please note that this Shipping Policy is subject to our Terms of Service and other applicable policies. We reserve the right to modify or update this policy as necessary. Any changes will be effective upon posting the revised policy on our website.